Privacy Policy

Fire & Flood (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of visitors to our website, https://fireandflood.ca.

This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect the following types of personal information when you use our website:

  • Name
  • Email address
  • Phone number
  • Address or service location (if provided)
  • Any other information submitted through contact forms

We may also automatically collect non-personal information such as:

  • Browser type
  • Device type
  • IP address
  • Pages visited
  • Time spent on the website

How We Use Your Information

We use collected information to:

  • Respond to inquiries and service requests
  • Provide restoration and construction services
  • Schedule inspections or estimates
  • Improve our website and customer experience
  • Maintain internal records and communication

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Improve website functionality
  • Understand website traffic and usage patterns
  • Support analytics tools (such as Google Analytics or similar services)

You can disable cookies through your browser settings, but some parts of the website may not function properly.

Third-Party Services

We may use third-party services such as:

  • Website analytics providers
  • Form submission tools
  • Embedded content (e.g., maps, videos)

These third parties may collect limited information in accordance with their own privacy policies.

Information Sharing

We do not sell, rent, or trade personal information.

We may share information only when necessary to:

  • Deliver services requested by you
  • Comply with legal obligations
  • Protect our rights or prevent fraud

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of online transmission or storage is 100% secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have rights to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent where applicable

To make a request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website:

https://fireandflood.ca/

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.